FREQUENTLY ASKED QUESTIONS
Hopefully the information below answers any questions you may have. If not, feel free to send us an email at hi@yearcheer.com
HOW IT WORKS
STEP 1. Signup with Yearcheer
Sign up now and be prepared to celebrate holidays throughout next year.
Choose a plan and get ready to celebrate with everything you need to DECORATE, CONNECT and HAVE FUN with your family.
STEP 2. Get holidays delivered
Get everything you need delivered right to your door.
January - Valentines ships
February - St. Patricks ships
March - Easter ships
April - Spring ships
May - no shipment
June - 4th of July ships
July - no shipment
August - no shipment
September - Halloween ships
October - Thanksgiving ships
November - Christmas or Hannukah ships
December - New Years ships
STEP 3. Celebrate & share
With no last minute runs to the store, you can take time to be present and enjoy these moments with your family.
This is the childhood your kids will remember.
Let YearCheer help you make it a memorable one.
What's your delivery schedule?
January - Valentines ships
February - St. Patricks ships
March - Easter ships
April - Spring ships
May - no shipment
June - 4th of July ships
July - no shipment
August - no shipment
September - Halloween ships
October - Thanksgiving ships
November - Christmas or Hannukah ships
December - New Years ships
Subscriber Boxes Ship by the 20th of the month so that you will have your box in plenty of time for the upcoming Holiday.
What your billing schedule?
We renew on the 10th of the shipping month and ship by the 20th of the month so that you will have your box in plenty of time for the upcoming Holiday.
OUR BOXES
What Holidays are you celebrating?
∙Valentine's Day
∙St Patrick's Day
∙Easter or Spring
∙4th of July
∙Halloween
∙Thanksgiving
∙Christmas or Hanukkah
∙New Year's
What’s age is a YearCheer Box for?
∙YearCheer boxes are targeted to kids age 3-10 but we have found that kids of all ages enjoy the family activities that are included.
∙Younger children will need parents help with some of the activities but we see this as part of the fun!
How many children does one box work for?
∙The YearCheer box is filled with activities like games or decorations that can be enjoyed by the whole family.
∙When there are individual “surprises” or “gifts” we will make sure to have enough to work for up to 4 kids but that it won’t be duplicative for families with 1-2 kids.
Can I pick the Holidays I want to receive a YearCheer Box for?
∙Current subscriptions are offered holiday to holiday or as a multi holiday package in sequential order throughout the year.
∙If you are a holiday to holiday subscriber you can pause your account to skip a month before your Holiday Renews on the 10th of the month. We will notify you 3 days before your renewal of any upcoming charges.
∙You will have a 2 day grace period after you are charged if you need to skip that month. After the 12th of the month, boxes will be sent and you will not be refunded.
∙During the months when there are multiple religious holidays, we are offering multiple boxes to meet our diverse customer’s needs. This currently includes a Christmas and Hanukkah option in November as well as an Easter and Spring option in March.
Please reach out to hi@yearcheer.com with any suggestions on other Holidays you would like to see.
Can I send a subscription box as a gift?
∙Absolutely! YearCheer boxes make wonderful gifts for any family! You can buy a one time gift, a prepaid multi month gift or a recurring subscription as a gift.
What box will I get if I sign up now?
∙ If you sing up now you will receive our 4th of July Box
What if I need to skip a holiday?
∙You can go into your account on our website and skip a holiday before the 10th of the month when our renewals process.
What if there is a problem with my order?
∙We are happy to help! Please email us at hi@yearcheer.com and we will take care of you!
SUBSCRIPTION POLICY
Can I skip an upcoming box?
You can skip an upcoming box easily anytime, and as often as you want from your acount before the 10th of each month. You can email hi@yearcheer.com if you need any help.
What is your cancellation policy?
∙You can cancel, or skip an upcoming month your YearCheer holiday membership at any time given that you cancel before the 10th of the month on a holiday month. 3 Holiday, 6 Holiday and 8 Holiday members are billed at the time of purchase then subsequently on the 10th of a holiday month after their term expires. Simply log into your account to cancel.
∙Gift memberships are non refundable.
SHIPPING & RETURNS
YearCheer boxes ship 8 of 12 months of the year.
∙We renew on the 10th of the month and ship later that month so that you will have your box in plenty of time for the upcoming Holiday.
∙You will receive an email on the 7th of the month to remind you of your upcoming renewal.
∙New members sign up by the 9th of the month to get your box shipped by the end of the month.
My box never arrived. What should I do?
∙If there is a problem with delivery, we must be notified within 2 weeks of when you received your tracking information. If we are not notified within this time we can not be held accountable for the missing box and will not be able to offer a replacement or refund.
∙If the box did not arrive due to an incorrect address entered by the customer or an address change, there will be a $25 service fee to send a replacement box.
Does YearCheer accept Returns?
∙Given the surprise nature and great value provided with this service, items within the box are non-refundable. Any returns made to us will not be eligible for a refund.
What if something arrives damaged?
∙If something is damaged, please take a photo and contact us at hi@yearcheer.com asap and we will work to fix it!
CONTACT
Where do I go with questions?
∙The best way to reach us is by contacting us at hi@yearcheer.com
∙Our Mailing address is: YearCheer PO BOX1138 Severna Park, MD 21146
How do I share the fun?
∙We hope you love your YearCheer box and want to share it with everyone you know. A great way to start is by sharing on social media and tagging your posts with #yearcheer